Stop losing money
to the insurance side.
Eligibility checks, benefits breakdowns, claim scrubbing, denial follow-up, and recalls eat your front office alive. We automate that work inside the software you already run, Dentrix, Open Dental, Eaglesoft, so your team spends its day on patients, and you only pay out of what we save.
Sound familiar?
Every day, your front office loses hours to verifying eligibility by phone, keying in benefits breakdowns, scrubbing claims, reworking denials, and calling recall lists. The result is slower payments, avoidable write-offs, empty chairs, and a desk that never gets ahead.
None of that is a staffing problem. It is a volume problem. A busy practice generates more repetitive, rules-driven insurance and follow-up work than any front desk can finish, and the tasks that get skipped are almost always the ones that cost you money later: the denial nobody appealed, the treatment nobody rebooked, the balance nobody billed.
- Eligibility and benefits verified by phone and portal, one patient at a time, the morning of the visit
- Claims created and scrubbed by hand, then held because an attachment is missing
- Denials and requests for information that sit in a pile until someone has a free afternoon
- Recall and reactivation lists that go cold because nobody has time to call
- Treatment plans presented once, never followed up, and quietly forgotten
- Statements and patient balances that go out late, or not at all
We are not an answering service, and we do not replace your front desk. We take the repetitive insurance and follow-up work off it, using the practice management software you already own. The work is knowable. It is just never finished.
The five places the front office leaks.
We do not replace Dentrix, Open Dental, or Eaglesoft. We automate the manual steps around them, one workflow at a time, starting with whichever one is costing you the most.
Know the benefits before the patient sits down.
The front office loses hours confirming coverage on the day of the appointment, when there is no time left to fix a problem. Your practice management system already holds tomorrow's schedule. We connect to it, pull each appointment, run the eligibility check with the payer, and write coverage status, plan maximum, remaining benefit, deductible, frequencies, and history back into Dentrix, Open Dental, or Eaglesoft. Anything inactive, termed, or mismatched gets flagged for a human while there is still time to call the patient.
- Benefits verified against tomorrow's schedule instead of this morning's waiting room
- Plan maximums, remaining benefit, deductibles, and frequency limits captured for the specific patient
- Coverage, plan, and history written back into the practice management system, not a sticky note
- Inactive, termed, and coordination-of-benefits problems escalated to the front desk by exception
- A verification record kept so you can prove what the payer said and when
there is still time to fix it
Clean claims out the door the same day.
A claim held for a missing X-ray, a missing narrative, or a wrong code is cash that sits instead of arriving. The rules that decide whether a claim is clean are knowable, which makes claim preparation a strong fit for automation. We connect to the software you already run, assemble the claim from the completed procedures, check it against payer requirements, attach the images and narratives the payer expects, and queue anything that needs a clinical judgment call for your team.
- Claims built from completed procedures in your practice management system, without re-keying
- Required attachments, perio charts, X-rays, and narratives gathered and matched to the claim
- Codes and payer-specific rules checked before submission instead of after a rejection
- Clean claims submitted through the clearinghouse you already file with
- Anything that needs a clinical decision routed to a person rather than guessed at
held for a missing attachment
Denials worked, not stacked.
The claims that never get worked are the ones that quietly become write-offs. Most dental denials repeat: a frequency limit, a missing attachment, a downgrade to an alternate benefit, a coordination-of-benefits question. We read the remittance the moment it lands, identify the reason, and route the claim to correction, resubmission, or appeal with the supporting documentation already gathered. Claim status is checked across payer portals on a schedule, so your front desk works the exceptions that actually change the outcome.
- Remittances read and denial reasons identified the day they arrive
- Corrected claims and appeals assembled from the chart and the attachments already on file
- Alternate-benefit downgrades and frequency denials surfaced so you can bill the patient correctly
- Claim status checked across payer portals on a cadence instead of from memory
- Aging claims followed up inside the filing window instead of discovered after it closes
it pays or resolves
Fill the schedule from patients you already have.
Overdue hygiene, unscheduled treatment, and lapsed patients are production sitting in your own database. It goes uncollected because calling every one of them by hand is nobody's whole job. We read the recall and treatment lists out of your practice management system and run outreach on a schedule: reminders for due and overdue hygiene, follow-up on treatment that was diagnosed but never booked, and reactivation for patients who have quietly drifted away. Responses come back into the system so the front desk books instead of dials.
- Overdue hygiene and recall lists worked automatically on a set cadence
- Diagnosed but unscheduled treatment followed up until it books or the patient declines
- Lapsed patients reactivated with reminders that reference their actual history
- Outreach by the channels your patients already use, text, email, and voice
- Replies and confirmations written back so the front desk sees a booking, not a task
patients already in your system
Take the busywork off the front desk.
The desk is buried in repetitive work that has nothing to do with patients: re-keying intake forms, sending appointment confirmations, chasing patient balances, and answering the same portal questions all day. We connect the forms your patients fill out to the practice management system so nothing is typed twice, send confirmations and easy rescheduling to cut no-shows, and put statements and balance reminders on a consistent cadence instead of whenever someone remembers.
- Intake and health-history forms captured once and written into the practice system, no clipboard re-entry
- Appointment confirmations and rescheduling sent automatically to fill open chairs
- Patient statements and balance reminders sent on a predictable schedule
- Routine phone and portal questions handled so the desk is not interrupted mid-task
- Everything logged in the system your team already opens every morning
of the keyboard
No rip-and-replace.
We are not selling you a new practice management platform. We build automation around the systems your team already knows, using the interfaces those systems already expose: supported integrations where they exist, standard dental EDI transactions where they do not, and supervised portal automation for the payers who still make you log in.
Practice management
Reading schedules, procedures, and recall lists and writing back eligibility, benefits, and posting data through Dentrix, Open Dental, Eaglesoft, and other common systems.
Clearinghouses
Claim submission, attachment delivery, remittance retrieval, and claim status through the dental clearinghouse you already file with.
Payer portals
Eligibility checks, status lookups, and correspondence retrieval on the payer sites that have no other channel, with credentials handled under your access policy.
Patient communication
Confirmations, recall outreach, forms, and statements sent by text, email, and voice, with replies written back into the practice system.
Every practice is set up a little differently. Part of the free audit is confirming exactly which of your systems we can reach, and how, before anyone commits to anything. We will tell you when a workflow is a bad fit.
Thirty minutes, then a number.
The free Waste Audit is not a sales pitch. We sit with your front office, watch how the insurance and follow-up work actually flows, and put a number on what automating it is worth.
- We map the repetitive steps in your day: verification, claim prep, denials, recall, statements, and intake.
- We confirm which of your systems we can connect to, and which workflows are a good fit.
- We estimate the hours those steps cost your team and the revenue that leaks when they do not get done.
- We show you which single workflow to automate first, based on what it is worth to your practice.
- You get a clear number and a starting point. If there is nothing worth automating, we tell you that too.
Patient privacy comes first. We work within HIPAA requirements, sign a BAA before we touch anything, keep patient data inside your existing practice management, imaging, and clearinghouse systems, and build around the tools your team already uses. Access is scoped to the workflow, every automated action is logged, and nothing leaves your control.
Start with a free 30-minute Waste Audit. If we automate something, we charge 15% of documented savings, and you keep 85%. No savings, no fee. No rip-and-replace. It works with the systems you already use.
See what your front office is leaving on the table.
A free 30-minute Waste Audit. We map the manual steps in your insurance and follow-up workflow, put a number on the hours and the delayed cash, and show you what automating them is worth. No savings, no fee.